Understanding Audit Logs

What is an Audit Log?

An audit log is a record of all actions and activities performed within the Archy platform. It serves as a comprehensive documentation tool, tracking every action taken by employees across your practice's Archy account.

What is an Audit Log Used For?

Audit logs are valuable for several reasons:

1. Security and Compliance: They help maintain data security and ensure compliance with industry regulations by tracking who accesses and modifies patient records and practice settings.
2. Accountability: Audit logs provide a clear record of actions taken within Archy, promoting accountability among employees.
3. Problem Resolution: They assist in identifying and resolving issues, as you can trace actions that might have led to specific situations.

Requesting an Audit Log

If your practice requires access to an audit log, follow these steps:

1. Submit a Customer Support Ticket: To request an audit log, please submit a customer support ticket.
2. Include Essential Information: In your ticket, specify the following details:
   • Date Range: Define the time period for the audit log you need.
   • Employee (Optional): If you're interested in a specific employee's actions, you can provide their name.
3. Accessing the Audit Log: After submitting your request, our support team will work on it and let you know when it's available.
4. Download the CSV: You will find the audit log in XLSX (Excel) and/or PDF format within the "Audit Log" folder located in the practice owner's employee documents.
5. Timely Delivery: We aim to fulfill your request promptly. You can expect to receive the audit log in your document folder within 7 business days.

By utilizing audit logs, you can enhance security, accountability, and issue resolution within your Archy practice management system. If you have any further questions or need assistance, please don't hesitate to contact our support team.