Total Outstanding Collections

The total of outstanding collections, including both insurance and patient amounts. This is the total of all insurance estimates for outstanding claims (both draft and sent), including secondary claims, plus the total of all patient balances, including patient credit balances. 

An example of the total outstanding amount:

• Another patient has an account balance owed of $100
• One patient has an account credit of $50
• Another patient has an outstanding primary claim with an estimated insurance amount of $200 and an outstanding secondary claim with an estimated insurance amount of $25
• The total outstanding for this group is $100 + (-$50) + $200 + $25 = $275 outstanding

Why does the daily change in Total Outstanding Amount not equal the day’s net production minus collections plus collection adjustments (both negative and positive)?  

• A claim (primary, secondary, or otherwise) may have been created for an appointment that didn’t occur today. If this claim has an insurance estimate on it, it will increase the total outstanding amount.
• A claim (primary, secondary, or otherwise) may have been deleted or voided for an appointment that didn’t occur today. If this claim had an insurance estimate on it, it would decrease the total outstanding amount.
• A change to net production may have occurred. See [article]
• A collection adjustment may have been created for a date other than today.