Learn what frequently used terms and phrases mean.
| Term | Definition | |
A |
Active Patient |
A patient with the status of "Active" |
|
Active Recall Patients |
Patients with a status of active that also have a recall due date, typically filtered down to perio and prophy recall types | |
|
Adjustment Category |
Insurance or Collection | |
|
Adjustment Name |
Name of the adjustment that was applied (ex: Friends & Family Discount, Late Cancellation Charge, etc.) | |
|
Adjustment Type |
Discount or Additional Charge | |
|
Appointment Doctor |
The doctor assigned to the associated appointment | |
|
Appointment Duration |
Amount of time the appointment took in minutes | |
|
Appointment Hygienist |
The hygienist assigned to the associated appointment | |
|
Appointment Status |
Completed, No Show, In Progress, Canceled, Scheduled, Unscheduled, or Requested | |
|
Appointment Provider |
If a hygienist was part of an appointment, they are considered the appointment provider. If there is no hygienist on the appointment, the appointment doctor is the appointment provider. | |
|
Average Appointment Net Production |
In a selected timeframe, the total net production amount divided by the number of appointments that the practice completed | |
|
Average Daily Collections |
In a selected timeframe, the total Collections divideed by the number of days on which a collection occurred | |
|
Average Daily Net Production |
In a selected timeframe, the total net production amount divided by the number of working days that production was recorded | |
|
Average Insurance Adjustment per Appointment |
In a selected timeframe, the total amount of all insurance adjustments applied divided by the sum of appointments that had an insurance adjustment was applied (insurance adjustment is the difference between the UCR rate and what insurance actually paid) | |
|
Average Insurance Adjustment per Day |
In a selected timeframe, the total amount of all insurance adjustments applied divided by the number of days where an insurance adjustment was applied (insurance adjustment is the difference between the UCR rate and what insurance actually paid) | |
|
Average Insurance Adjustment per Patient |
In a selected timeframe, the total amount of all insurance adjustments applied divided by the unique number of patients that had an insurance adjustment was applied (insurance adjustment is the difference between the UCR rate and what insurance actually paid) | |
|
Average Patient Collections |
In a selected timeframe, the total patient collections amount divided by the number of patients who paid | |
|
Average Patient Net Production |
In a selected timeframe, the total net production amount divided by the number of patients that had a completed appointment | |
C |
Cancellation Rate |
In a selected timeframe, the number of canceled appointments divided by the total number of appointments |
|
Claim Age in Days |
How many days it has been since the claim was created | |
|
Claim State |
Completed, Failed, Submitted, Pending, or Voided | |
|
Claim Submitted Date |
Date the claim was marked as Sent | |
|
Collection Percentage |
Total collections in a selected timeframe divided by the total net production for the same timeframe | |
|
Credited Provider |
The provider who was credited with the amount paid on a procedure or a standalone charge, or in some cases the practice | |
D |
Date |
The date representing the common date associated with the given metric. Financial metrics will use the payment date while production numbers use the appointment date. |
|
Doctor |
Categorized as an employee with the Job Type of General Dentist, Pediatric Dentist, Endodontist, Orthodontist, Oral Surgeon, Periodontist, Prosthodontist, or Denturist Independent Registered Dental Hygienist | |
E |
Eligibility Verified Status |
Verified, Not Verified, Auto Verified |
|
Existing Patient |
A patient seen in the selected timeframe and who has previously completed an appointment at the practice | |
G |
Gross Production |
Total amount of all UCR rates for all completed procedures in a selected timeframe |
H |
Hygiene Appointment |
Any appointment that includes a hygiene service code 'D1110', 'D1120', 'D4910' |
|
|
Hygiene Re-Appointment Rate |
Number of patients seen within the selected timeframe for a hygiene visit ( 'D1110', 'D1120', or 'D4910') that had a future hygiene appointment scheduled the same day of the completed hygiene appointment, divided by the sum of all patients seen within the date range for a hygiene visit multiplied by 100 |
|
Hygienist |
Employee with the Job Type of Dental Hygienist | |
I |
Insurance Ordinal |
Primary, Secondary, Other |
|
Insurance State |
Active or Archived | |
|
Insurance Subscriber |
The name of the subscriber for the insurance plan | |
|
Is Hygiene Appointment |
A field that returns true or false depending on whether the appointment is classified as a hygiene appointment. | |
|
Is Pre Auth |
A field that returns true or false depending on whether the claim is a pre-authorization or a claim for completed treatment | |
|
Is Self Booked |
A true or false field that indicates whether or not the patient booked online | |
N |
Net Production |
In a selected timeframe, the total amount of all negotiated rates for all completed procedures |
|
New Patient |
A patient who completed their first appointment at the practice during the selected timeframe | |
|
Not Billed to Insurance |
A field that returns true or false depending on whether the procedure was included on the claim or not | |
|
No Show Rate |
In a selected timeframe, the number of no-show appointments divided by the total number of appointments | |
P |
Patient Gender |
Male, Female, Unknown, or N/A |
|
Patient Primary Doctor |
Doctor set as the patient's primary provider on their profile | |
|
Patient Primary Hygienist |
Hygienist set as the patient's primary hygienist on their profile | |
|
Patient Referred By |
The inbound referral source that the patient indicates | |
|
Patient Status |
Includes active, archived, deceased, inactive, nonpatient, and prospect | |
|
Patient Tenure in Years |
The number of years that the patient has been in the practice system | |
|
Payer Type |
Who paid, the patient or the insurance carrier | |
|
Payment Channel |
Whether the payment was made online or by the practice | |
|
Payment Created Date |
The date the payment was made | |
|
Payment Details |
Check number, last 4 digits of the card, or other details provided by the employee who completed the payment | |
|
Payment Method |
The method by which the money was paid, e.g. ACH, cash, check, card, wallet, etc. | |
|
Payment Payer Type |
Whether something was paid by insurance or by a patient | |
|
Payment State |
Settled, void, denied, etc. | |
|
Payment Type |
Charge or Refund | |
|
Performing Provider |
The provider who actually performed the procedure, added the standalone adjustment, or in some cases, the practice | |
|
Pre Auth Status |
Sent, Denied, Approved, etc. | |
|
Procedure Category |
Preventive, Diagnostic, Restorative, etc. | |
|
Procedure Full Name |
A longer description of the procedure compared to the simple name, such as simple name '2BW', full name 'Bitewings - two radiographic images' | |
|
Procedure Planned Date |
The date the procedure was added to the patient's chart | |
|
Procedure Priority |
The priority assigned on the patient's chart to the given procedure | |
|
Procedure Simple Name |
A shortened description of the procedure such as 2BW, PerEx, LimEx, etc. | |
|
Procedure Status |
Done, Existing Current, Existing Other, Planned, Referred, Rejected, or Scheduled | |
|
Provider |
Either a dentist or a hygienist | |
|
Provider Type |
Dentist, hygienist, front office or back office | |
R |
Referral Details |
A more detailed description of the inbound referral source, provided by the patient |
S |
Scheduled Gross Production |
Total amount of all UCR rates for all scheduled procedures in a selected timeframe |
|
Scheduled Net Production |
Total amount of all negotiated rates for all scheduled procedures in a selected timeframe | |
T |
Total Collections |
Total amount of all insurance and patient payments collected (including refunds) within a selected timeframe |
|
Total Insurance Collections |
Total amount of all insurance payments collected within a selected timeframe | |
|
Total Patient Collections |
Total amount of all patient payments collected within a selected timeframe | |
|
Treated Patients |
The unique count of patients who had a completed appointment in a selected timeframe | |
W |
Wallet Balance |
The amount the patient has paid to the practice that has not yet been used to pay for a specific service or standalone charge |
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