How to Troubleshoot Missing Devices or Cameras in Archy Clinical

If a practice reports a missing sensor, camera, or other imaging device in Archy (e.g., "I'm missing a camera" or "a device just disappeared"), follow the steps below to verify and resolve the issue.

Step-by-Step Instructions

1. Verify Access Permissions
   
   • Ensure the user has Archy Clinical access on their account.
   • Without this permission, the user will not be able to view or modify imaging device settings.
     
     
2. Navigate to Imaging Settings
   
   • From the main Archy dashboard:
     
     • Click on Clinical.
     • Select Imaging from the submenu.
       
       
3. Check for Hidden or Removed Devices
   
   • On the Imaging page, look for the list of currently visible devices.
   • If a device is missing, it may simply be hidden or removed from view.
     
     
4. Re-Add the Missing Device
   
   • Click the plus (+) button in the Imaging section.
   • From the list of available devices, select the missing device to re-add it to the active list.
     
     
5. Save Your Changes
   
   • Confirm and save any updates to ensure the device is restored for clinical use.

Additional Tips

• Always check with the user to confirm the device was physically connected and previously functioning.
• If the device does not appear in the list, ensure it's properly connected and powered on.
• Please restart ARCHY IMAGING TO GET NEW DEVICES TO SHOW UP