This article outlines troubleshooting steps for some of the common issues you may run into with your Archy Finix PAX (A800) terminal. Click on the links below for how to troubleshooting the items listed. If you are experiencing any further issues after completing troubleshooting, please reach out to support@archy.com and not the Finix support seeing how only Archy can provide further assistance and replacements for the terminals.
- Charger - The charger is not operating as expected.
- Time settings - Follow these steps to resolve your payment terminal showing the incorrect time.
- Terminal not powering on - Follow these steps to resolve power-related problems with your Finix payment terminal.
- Managing Your Team Members in Finix-This is used to add another team member to access the Finix account. This can normally be complete only by an existing Administrator that is already added to the Finix account.
- Multi-Factor Authentication-The security of your account and sensitive information is a priority to Finix and Archy. To further strengthen account protection, we will begin enforcing Multi-Factor Authentication (MFA) starting on March 1, 2025. This link is the guide that outlines the steps for setting this up in simplified steps. This will be required to access your Finix account.
- Update PAX Payment App Version-How to get the latest version of the firmware on your terminal.
- Printer Issue- This is used if your terminal does not print any receipts and/or if Receipts are faded or incomplete.
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Battery - If you're experiencing battery issues with your payment terminal, try the following solutions:
- Charge the terminal for at least 30 minutes before use.
- If charging fails, try a different charger if available.
- For optimal performance, charge the terminal overnight.
- Refer to your terminal's user guide for information on monitoring battery levels and factors affecting battery performance.
Device Unreachable or Connection-See below for the Step-by-step process on how to troubleshoot issues with the device connectivity for your terminal.
Verify Payment App Status
Ensure the Payment App is running on the device
If not, launch the Payment App and perform a test transaction
Check Device Time Zone
Confirm that the Time Zone displayed on the device matches your current location
If incorrect, adjust the time zone in the Device settings
Network Requirements
Your network must support IPv4. IPv6-only networks aren’t supported.
Troubleshoot Wifi Network Connectivity
1. Verify Wi-Fi Router Functionality
Test the Wi-Fi network with another device (e.g., smartphone or laptop)
If other devices cannot connect, it may be an issue with the router.
You can try restarting the router and retest the connection.
If other devices connect successfully but the terminal does not, continue to the next step.
2. Refresh Terminal's Wi-Fi Connection
Access the terminal's Admin menu
Navigate to Network > Wi-Fi
Select your network, disable and re-enable the Wi-Fi
If the issue persists, proceed to the next step
3. Perform a Terminal Reboot
Power off the device completely
Wait a few seconds, then turn it back on
4. Verify firewall settings
If you have a firewall on your network your internet network may be blocking the traffic from the device. Please verify you have whitelisted the following URLs:
https://cardpresent-orchestrator-http.prod.finixops.com/https://api.paxstore.us/https://activation-amqps.prod.finixops.comhttps://amqps.prod.finixops.com
Disable e-Sim Settings
The devices operate only on Wifi or Ethernet connectivity please verify that cellular eSim is disabled.
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Access the Settings Menu
Tap the "Settings" app (usually represented by a gear icon).
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Navigate to SIM Settings
In the Settings menu, scroll and tap on "Network & Internet"
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Open ESIM Network Settings
Toggle off eSIM Card option
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Return to Network & Internet and tap on "Advanced"
Tap on "SIM cards"
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Disable the SIM
Toggle off all the sim slots. ie "SIM slot 1" and "SIM slot 2".
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