Mango Voice AI: Call Summaries & Sentiment

Mango call summaries and sentiment are now available in Archy.

Please note: You must have the AI feature enabled on your Mango account to use this feature in Archy.

• Summary: AI-generated summary of what was discussed during the call. Hover to rate or copy the summary.
• Sentiment: The overall sentiment of the patient and practice. Possible sentiments are Positive, Neutral, and Negative. To understand how Mango creates this read their article here.

Where to find Call Summaries & Sentiment

Option 1: Navigate to a Patient's Comms section, locate the call, and click View Summary under the three dot menu.

Option 2: Navigate to messaging, look up the patient, locate the call and click.

What do I need to do to get call summaries in Archy?

• Call recording must be enabled. Check your state compliance laws on call recording before enabling. To enable call recording, follow these steps in your Mango account.
• Your Mango subscription must include Mango AI. Reach out to Mango if you have questions regarding your current subscription.

Why isn't there a summary for some calls?

• Calls aren't summarized if:
  • They aren't answered
  • They are internal
  • They are over an an hour
  • They are not in English
  • They are too short or there was not much talking
• The call may still be undergoing analysis. Processing time for the summary may exceed the length of the call.