Why Aren't My Calls Being Analyzed In Archy for Mango Voice – Archy Preprod

If you are not seeing the call analysis in Archy, there could be a few factors causing this.

First, you will need to make sure that it is part of the Mango package that you purchased from them.

Next, there are a few reasons why it might not show up in Archy.

If the conversation is too short or too long.
1. Call is too short: If a call has very little conversation, it might not generate a summary because there's not enough data, notes Mango Voice Help Center.
2. Call is too long: Calls over an hour aren't analyzed, but still recorded, with longer processing times. (These recordings can be found in your Mango Dashboard.)
3. In short: There's no minimum recording length for Mango Voice to start recording, but a minimum amount of interaction is needed for a good summary; calls over an hour aren't summarized, but are still recorded
If the conversation was not in English. (Mango recorder only analyzes English calls)
Internet Network Issues
Some transcripts take time to analyze, depending on the amount of data being analyzed. So they may not show up right away.
If the call was outbound, and the call button in Archy wasn't used to create the call.

If you have any further questions, please reach out to our support team at support@archy.com