Before going live:
Check to make sure providers are set up (NPI, Taxonomy code)
Tell offices to double check TIN and NPI to make sure correct
Dosespot: if they currently use or they use another E-RX, they have to wait until final migration date and when they sent the last script in. You will then need to send a “change of Vendor Req”
To request a change of vendor in dosespot (https://dosespot.my.site.com/Customers/s/) - open a support ticket with the relevant information
Change of Vendor Required Information: (See Dosespot’s COV article in their support side)-ETA about 5 business days. This can be completed sooner at time but it is not definite.
Prescriber’s Full Name: Practice Contact Name: Practice Contact Number: Practice Contact E-Mail: Practice Address: NPI: SPI: (If applicable/has Surescript #) DEA:
Name Changes: Need to send Doespot a copy of the name change via support
If a provider is at two locations- make sure TFA and IDP are done for both. If they are and there are still issues you may need to reach out to dosespot support and a supplemental ticket to Ryan for internal tracking.-Multi-practice E-Prescribing w/ Dosespot-TFA "!" Initialized but Not Displaying (Incomplete-Need to update this information. See JIRA ticket and reach out to Ryan for now)
How to confirm if IDP & TFA is done: Log into Dosespot Administration site-https://pss.dosespot.com/Admin/Account/Login
Click on “Clinic” on the top right-hand side
Search Clinic Name and you will see the “Last ECPS Availability” which is the status of the last step completed . If you need additional information as to when this was completed you may do so by select Edit next to the Clinic Name.
How to Initiate the TFA: (Re-initiate-term used with the practice) Follow the steps above and after you click Edit go to the ECPS tab. Then, click on the “Initiate TFA Activation” button
Pushing the above “initiate TFA Activation” then activates the “!” that the dr sees within the eRX in Archy. Direct them to go to Archy to complete setup. Once completed you will see the Activation status and details there. Then you’ll see the EPCS change
Practice cannot prescribe controlled substance is associated/due to these steps not being completed.
Prescriber Completed IDP and doesn’t see the “!” to complete TFA: Go to Dosespot Admin, confirm IDP has been completed successfully. If it is, you will go to the EPCS section to initiate the TFA. If TFA button is not there, go to the “License Info” tab. If the DEA number is not there, this is why this is occurring. You may get it in the employee’s licensing section in Archy or ask the clinician to provide it if it is not there Enter the DEA details and the TFA initate option will appear. Initiated so that prescriber can now see the “!” and complete the TFA. (See line 6 in non-common issues for ticket ex:)
Prescriber completed IDP & TFA but is getting an error or blank page when prescribing: This can occur for a few reasons but in most cases the likely hood and the best step to begin troubleshooting is by confirming that the patient information/data is correct (Patient Name, DOB, Phone, Email, Etc)-Email CAN be missing but NOT entered incorrectly if it is in there. SSN is not necessary. Weight and height only matters if the patient is under 18 years of age.
DUO Mobile Access Issues:
Scenario 1-Prescriber has the same phone number but different device: The clinician will need to delete the DUO mobile app since when they get a new device they will commonly just re-download the app from one of the play stores. You will need to access Dosespot Admin site. Go to the Clinic>Click Edit for the specific clinician>Go to the EPCS tab>Resend DUO Mobile (the prescriber’s phone number will display there). I recommend confirming if mobile number has changes and provide existing for confirmation before resending. They will download the DUO mobile app from the link sent from Dosespot. Side Note: They will not lose previous existing data if they delete it and re-add it. The link times out after 1 hour of resending it according to Dosespot.
How to Set Up DUO for New Phone.pdf
Scenario 2- Prescriber changed their phone number. All of the details in Scenario 1 still apply except we will need to enter the new mobile number before resending the DUO mobile link again. Click on Change Phone>Add new mobile number>Confirm.
Provider gets “Critical Error” when activating TFA/Duo:
****This error is unrelated to the provider PIN. This error occurs when a clinician has a DUO setup with Dosespot already. You must submit a ticket to Dosespot support. They will then find the providers previous profile and link the accounts so they can complete TFA. ****
Deactivate Prescriber from Dosespot/E-prescribing: Create a JIRA ticket using the Bug>Task workflow and assign it to Annie Schneberger ONLY. Provide the Practice ID/number, Employee ID, and if the practice is aware of the impacts/confirmation in the ticket. When a prescriber is deactivated it will require creating a Dosespot support ticket and then ENG ticket/task to re-add them later. This is not an easy task to complete on the Engineering side and if the practice is not made aware there is potential for issues with client relationship as well. Practices are not aware of how cumbersome this can be for our team and a lot of times believe that this is just a push of a button. There are times when they cancel the request after understanding this. (Example of what to send to practice before deactivation-”Hello…-It is important to notate that once a provider has been deactivated from e-prescribing it would be a long and difficult task to add this provider again in the future. Would you still like me to proceed with deactivating this provider?”)
- GF-9225-Example of Prescriber Deactivation from E-prescribing (Created 01/13/25)
How to Send a Prescription in Dosespot-Video
Non-Common Issues or Questions for Reference:
- Prescriber w/ Another Dosespot Account at Another Practice Outside of Archy-Dosespot Case Number: 00122084 and Zendesk Ticket #10693
- “Email Format is Invalid" Error in Dosespot-Ticket #11511
- Printing Prescription-Dosespot Case Number: 00126561
- Multi-Location Prescriber Fees-Dosespot Case Number: 00126480 and Zendesk Ticket #13107
- Unable to E-prescribe or Sign in "System Error has Occurred"- Dosespot Case Number: 00129033 and Zendesk Ticket #14637 (image below).
- Unable to See “!” after completing IDP to complete TFA-Zendesk Ticket #14853
- Provider is added as a Proxy and needs to be a Prescriber- You will log into the Dosespot Admin>Search for the Clinic>Click on Edit next to the proxy user>Go to User Infor tab>Change the Proxy user to the Prescriber role>Save. Zendesk Ticket #16389 (only existing atm) Please, see note below the screenshot for the following steps.
Once the step above has been completed. It is important to notate that this does NOT update in Archy. It is necessary to create a JIRA ticket as a Gridfoundry>Task (not bug)>Assign to Ryan. We will request to have this updated in Archy. There is a tag that needs to be added to on the backend so update this within Archy since the fees are different from a Proxy user to a Prescriber. JIRA GF-9585 and Dosespot Case Number: 00132208 (only existing atm).
Dosespot App -Does Archy integrate with the Dosespot App? The short answer is YES. When you launch E-prescribe in Archy, it launches DoseSpot so all user interactions are within DoseSpot. When someone adds a prescription in DoseSpot, we will auto create a clinical note for that patient in Archy. You can see the prescription details in the patient's notes section. Note: We only have the embedded product for now, which means that all interactions needs to go through Archy first to appear in Dosespot.
Unable to Prescribe “Norco” (Controlled Substance)-Dosespot does't carry the Brand Name: “Norco” but they do have the Generic Version: hydrocodone bitartrate and acetaminophen. The client can use the pharmacy notes section to add a note telling the pharmacy to use a specific NDC in the prescription. This is a workaround they have discussed, and the pharmacy will fill looking for a specific manufacturer's NDC. (See Dosespot Case Number: 00127392)
Before Giving Experian Contact Note: If we get to the prescriber before they failed the 3rd attempt after an IDP reset (basically failed 2/3 the second time around of IDP) I would recommend providing the steps below before having them reach out to Experian (they take forever to respond and aren’t always providing the practices the greatest results/service). I proactively let prescribers know when they are informed of a reset to reach out if they fail a second time and explain that they will need to reach out to Experian directly otherwise and they tend to do so to avoid this.
ID.me is our alternative to Experian so the provider will need to sign in to id.me on the pop up page that shows(if they have an existing id.me account, they'll sign in to the existing account, if they don't have one, they'll have to create an id.me account) and complete their verification through id.me. Once they complete that, id.me will send us the provider's details in 24 hours. I'm attaching a guide for the ID.me steps.
ID.me Identity Proofing User Guide.pdf
Experian Contact: This contact is normally necessary only if the practice failed IDP, it was reset, and in the second round after reset failed. They have 3 attempts in the second round but if they failed the 3 times again after that we should provide them with this to avoid further issues. Dosespot support will also provide this when it is necessary for the prescriber.
https://www.experian.com/contact/personal-services-contacts.html
Customer Support: Phone-800-831-5614 & Email-esupport@experian.com
Technical Support: Phone-800-854-7201 & Email-ExperianAccessTechSupport@experian.com
Dosespot Contacts: For urgent matters or anything outside of what falls under a support request.
Kim Salbany (AM) -kim.salbany@dosespot.com
Jason Wolf (AM Team Lead)-jason@dosespot.com
Common Documents Needed:
DoseSpot Prescribing App User Guide.pdf
DoseSpot Mobile App - Invoking the DS app through SSO.pdf
DoseSpot Mobile App Supplement.pdf
IDP Staging Profile Info. IDP. TFA Process.pdf
Facial-recognition-IDP-workflow.pdf
ID.me Identity Proofing User Guide (1).pdf
DoseSpot Client Admin Console User Manual (2).pdf
DoseSpot Jumpstart RESTful API V2 Guide (3).pdf
Role Types and Permissions 2023 (1).pdf
Add and Edit Clinician Supplement.pdf
This document is used if the clinic/clinician have been deactivated in the Admin console
This document is for adding Rx favorite templates in Admin
Template to request from DentalXChange:
Good Day,
The office listed below has joined Archy and is no longer using Open Dental PMS
Please complete the switch from Open Dental
Tax ID:
Office Name:
Owner's Name:
Office Address:
Office Phone Number
Please add this office to ARCHY CORE BUNDLE Please remove any other packages that they currently have on their DXC account Make sure that the PMS that the office is now associated with is Archy.
DentalXChange if they currently use they have to wait.
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