How to Add Custom DNS Records to Your GoDaddy Domain via Microsoft Edge

Overview

This guide provides detailed instructions on adding custom DNS records to your GoDaddy domain, ensuring seamless integration with Archy. Using Microsoft Edge is recommended, as the GoDaddy chat interface may not function optimally on other browsers.GoDaddy+2GoDaddy+2GoDaddy+2

Step 1: Access GoDaddy's Support via Microsoft Edge

1. Open Microsoft Edge: Ensure you're using the Microsoft Edge browser for optimal compatibility.
   
   
2. Navigate to GoDaddy's Contact Page:
   
   • Visit the GoDaddy Help Center - Contact Us.
     
     
3. Initiate a Chat Session:
   
   
   • Click on the "Chat Now" option to start a live chat with GoDaddy support. If the chat doesn't load, ensure that any pop-up blockers are disabled and refresh the page.
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Step 2: Communicate with the Automated System

1. State Your Request:
   
   • In the chat window, type:
     "I need to add custom records."

2. Follow Initial Instructions:
   
   • The automated system will guide you to locate your domain's DNS settings and instruct you to copy and paste  the necessary records from Archy into the support chat . Ensure you have access to your Archy account to retrieve these records. (Example of records below)
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Step 3: Request Assistance from a Live Agent

1. Prompt for Human Assistance:
   
   • Please prompt GoDaddy to add the records on your behalf, type:
     "Need further assistance."
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   • Alternatively, you can request to speak with a live agent directly.
     
     
2. Verify Your Domain:
   
   • The live agent will ask for your domain name. Provide the exact domain name as it appears in both your GoDaddy and Archy accounts.
     
     
3. Authenticate Your Identity:
   
   • For security purposes, GoDaddy will send a verification code to the email address associated with your account. Retrieve this code and provide it to the agent to proceed.

Step 4: Provide Custom DNS Records

1. Share DNS Records:
   
   • Once verified, inform the agent that you need assistance adding custom DNS records.
     
     
2. Paste Records from Archy:
   
   • Copy the DNS records from your Archy account and paste them into the chat. Ensure they are entered exactly as provided to avoid any discrepancies.

Step 5: Confirm Changes and Re-verify in Archy

1. Confirm DNS Record Addition:
   
   • After the agent confirms that the DNS records have been successfully added, proceed to the next step.

2. Re-verify in Archy:
   
   • Log in to your Archy account.
   • Navigate to the domain verification section.
   • Click on the "Reverify" or "Check Verification" button to initiate the verification process.
     
     
3. Await Confirmation:
   
   • Archy will process the verification. Once completed, your domain should be successfully linked with the updated DNS records.

Note: DNS changes may take some time to propagate. If you encounter any issues during this process, don't hesitate to reach out to GoDaddy, Archy support for further assistance.