Mailing Statements to Patients

No more printing, stuffing and mailing by your office staff! Archy can do it all for you.

Archy offers the option to automatically mail statements to patients. This service does have an added cost to cover the printing and mailing service. You can also control which employees have access to mail statements by adjusting the permissions tied to their Role in Archy. 

Consider the alternative: 

• Toner - averages $0.23 per page
• Paper - averages $0.01 per page
• Envelopes - averages $0.13 per envelope
• Stamps - $0.73 per stamp

A one-page mailing would cost you an average of $1.10, not to mention the money you spend on staff time spent printing, folding, stuffing, stamping, and sending these mailings. Let Archy do it for you!

About Mailed Statements

It will generally take 5-7 business days for a statement to reach a patient's mailbox. If a patient does not have an address on file, or if their address does not pass USPS validation, no statement will be mailed. You can track which patients were successfully contacted vs not by viewing the Outstanding Collections report, clicking on "Show by Patient" in the table, and viewing the "Payment Requested" column. If a patient was not successfully contacted by either SMS, Email or Mail, you will see an error. Hover over the red error to see more information about why it failed. 

Mailed Statement Costs

Only pay for statement printing and mailing -- there is no additional fee. You, as the practice, would pay your balance quarterly. 

• $1.10 for each printed statement (first page), envelope and stamp
• $0.30 for each additional printed statement page

Controlling Permissions for Mailing Statements

Go to Employees > Roles in Archy

Double click on the Role you would like edit. 

Under the Communications section, if it is on, you will see additional controls for: 

• Messaging Power Tools
  • This permission allows an employee to bulk message patients, create marketing campaigns, and schedule automated messages via SMS and Email
• Mail Statements
  • This permission allows an employee to mail statements to patients from the Outstanding Collections report, in addition to being able to send the payment link via SMS or Email.

Billing for this service is done quarterly, and not an add on to your subscription.

Note: When sending statements, it is recommended to use this envelope. #10 White Business Envelopes with Double Window 4 1/8 x 9