You may see an error message like the one below, so now what?
Text messages can fail for many reasons. The top couple of reasons a text will fail:
- Their carrier is experiencing high traffic or technical issues.
- The number is no longer in service.
- The text was marked as spam.
- The receiving number has blocked the sending number.
Typically we see this issue in Archy when the carrier has a lot of text traffic or if it was marked as spam. Most of the time, clicking on resend will result in the text successfully being sent to the patient.
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